Drivers
Drivers must be over 25 and under 75 years of age, have held a full driving licence valid for the relevant vehicle for at least two years prior to the commencement of hire. Driver’s licence must be free of endorsements except for minor speeding or parking offences (drivers with more than 6 penalty points may be subject to an insurance loading). Drivers who passed their test after 1996 may be restricted on the weight of motorhome they are permitted to drive, please telephone to check. Licences must be produced at the time of vehicle collection. Visitors from abroad must produce a valid unendorsed domestic driving licence or international driving permit. A second driver may be added for FREE as long as they meet our standard criteria detailed above.
Insurance
Fully comprehensive insurance for use in the UK is included within the hire charge. Hirers travelling abroad will require a minimum of continental comprehensive insurance, and 5-star cover. Our insurance is only valid for the period of the hire; thus, any late return would automatically constitute a traffic offence under the Road Traffic Act. Invalid insurance means the driver and main hirer become personally liable for any accident damage to the motorhome, third party property and third-party personal injuries. Insurance cover is for the vehicle and equipment only. Personal possessions are not covered; so hirers are advised to take out holiday insurance. We recommend cover through the insurance partnership. A £750.00 damage deposit/Bond is payable at commencement of hire. If the vehicle is returned in good condition, whole and undamaged, with a clean interior, cooker, oven & empty chemical toilet tank and no other excesses to be charged, the deposit will be refunded within 3 days. Should the condition of the vehicle be otherwise; then repairs, replacements or cleaning costs will be charged against the deposit. If the hirer is found to have damaged the vehicle by negligence (i.e. no other person or vehicle is involved) the hirer will be responsible for full rectification costs which will be charged against the deposit. Front and rear bumpers, over cab mouldings, roof lights, windows, wing mirrors and external doors are typical components prone to damage by negligence. You must notify us immediately if damage occurs, no matter the cause. This enables us to order in spare parts so that the Motorhome can be repaired during changeover day. Failure to return the vehicle in a clean (particularly the cooker, oven & chemical toilet) condition will incur a £50.00 valeting charge & a charge of £50.00 will be made for unemptied chemical toilet tanks.
European Travel
For those of you taking our Motorhome abroad, we will supply you with an EU travel pack which includes the required safety equipment.
Breakdown Cover
In the unlikely event of mechanical failure, our vehicles have full EU wide breakdown cover, supplied by the RAC.
Reservations
All motorhome hire periods are booked and processed online. Check for availability and then select your preferred date and length of hire. If your booking is more than 6 weeks away, you will be required to pay a 25% deposit now and the rest of the payment 6 weeks before your holiday start. If your booking is for a date within 6 weeks, you will be required to pay the full amount at the time of booking. Payments can be made by credit or debit card. Booking confirmation will be sent to you by email with your balance details. If the Government announces a lockdown that coincides with your hire dates, you will not lose your deposit or any payments made. Subject to availability, you will be offered alternative dates.
FREE one night stay
With every motorhome rental we include a FREE pitch for one of your booked nights, at the Arosa Caravan and Camping Park in Scarborough, North Yorkshire. This can be taken either as the first or last night of your booking period. Making use of this at the end of your stay can reduce the risk of a late return of your motorhome. Find out more about the Arosa Caravan and Camping Park.
Cancellations
Should the hirer cancel the booking the company will endeavour to re-hire the motorhome. If successful, the amount paid will be refunded less an administration charge of £50.00. However, if re-hire is not successful the hirer will be liable for the deposit and any hire charges already paid. Hirers are advised to obtain their own holiday insurance to safeguard against such eventualities.
Collection and Returns
Vehicles are available for collection between 1500hrs and 1700hrs and must be returned between 1000hrs and 1030hrs unless otherwise arranged in writing. Failure to comply with these will result in the hirer being surcharged at the rate of £50.00 per hour or part thereof for the first 3 hours and thereafter the balance of the security deposit together with any additional costs incurred by the company. No refunds will be given for an early return of the vehicle. The hirer acknowledges delivery of the vehicle clean and the contents free from any defect or damage and complete other than as specified by the company on the inventory/damage declaration form. The hirer is advised to check the vehicle thoroughly before leaving the Company’s premises. Upon return the Company's representative will check the vehicle for damage, cleanliness (particularly the cooker, oven & chemical toilet), etc; including the condition of the tyres and windscreen which are not included in the Company's insurance cover, any such damage is the hirer's responsibility. Failure to return the vehicle in a clean (particularly the cooker, oven & chemical toilet) condition will incur a £50.00 valeting charge & a charge of £50.00 will be made for unemptied chemical toilet tanks.
Covid Cleaning
To ensure the safety of all of our customers, we carry out a full deep-clean of our motorhomes between each hire period. This ensures that the risk of transmission of any virus is kept to an absolute minimum.
Secure Parking
During your Motorhome hire period, we provide secure on-site parking for your own vehicle. Our property is secured with barriers and CCTV cameras for your peace of mind.
Liabilities
We accept no liability for replacement vehicle costs, travel or accommodation costs or any other consequential loss claims arising from motorhome breakdown; fair wear and tear excepted accident or any other such related causes. All accidents and any damage (no matter how minor) to either the exterior or interior including tv/DVD etc must be reported immediately by telephone to Arosa 01723 862166.This will enable us to order parts etc so that the vehicle can be repaired upon your return for the next hirer. For motor accidents an accident report form must be completed at the termination of hire. The hirer shall be liable for all costs and expenses incurred for speeding, parking fines, congestion charges and for any other offences committed against the Road Traffic Act or traffic regulations. The hirer shall be responsible for all overhead damage resulting from any incident; overhead damage is defined from ground to in excess of 6 feet from the ground. Damage to windscreen, tyres and punctures are the responsibility of the hirer. You are required to check the condition of tyres and engine fluid levels on a daily basis. The hirer is required to keep the motorhome under their control throughout the hire period. It must be locked at all times when unattended.
Fuel & Gas
The level of the fuel gauge will be noted upon collection and the hirer is responsible for returning the vehicle with the fuel gauge at approximately the same point. Two gas cylinders are supplied with at least one full, subsequent refill is the responsibility of the hirer who should ensure that refilled bottles are the same size/Make and fitting and returned with the vehicle.
Wifi
Your Motorhome will come with a mobile wifi device fitted. This is subject to restrictions on the amount of data that can be downloaded. Please contact us for more details.
Bedding & Towels
Bedding and towels are not supplied as standard. However, these can be supplied for an extra cost. Please contact us for more details.
Cleaning Materials
Your Motorhome will come stocked with appropriate cleaning materials so that you can return the vehicle in good condition. This includes the chemicals required for the cassette toilet.
Animals
No pets or animals are permitted in our motorhomes.
Festivals
Our motorhomes are not to be hired to attend festivals e.g. Glastonbury or any other such events.
Smoking
You are not permitted to smoke in our vehicles. Any signs of smoking will result in an automatic loss of your deposit.
Availability
Whilst we will make every effort to ensure that the reserved motorhome is available, if due to circumstances beyond our control this is not possible, and an alternative suitable motorhome is not available, our liability is limited to the refunds of all monies paid by you. Some features may differ slightly to those illustrated on the brochure / web site.
Agreement
By making a booking and paying a deposit, the Customer/Hirer is entering into a contract with Arosa Caravan, Camping & Motorhomes.
